HOW LONG IS MY LIMIT WATCH GUARANTEED FOR?
All Limit watches are guaranteed against manufacturing defects for a period of two years.
IS THE LIMIT WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
Limit does not guarantee batteries, straps or bracelets.
WHERE DO I SEND MY LIMIT WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
Please return your watch, without presentation box, with a brief note to explain the problem, proof of purchase and your contact details to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
MY LIMIT WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
Please return your watch, without presentation box, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.
If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.
MY LIMIT WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
Please return your watch to Time Products in the UK, without the presentation box, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
THE BRACELET ON MY LIMIT WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
Download the Limit Watches bracelet gauge guide to establish what type of bracelet your watch has. If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.
Other types of bracelet will require specialist tools to adjust and Limit offer a free of charge service to do this.
To use this service, click to download the Limit Watches bracelet gauge guide PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment. HOW DO I KNOW IF MY LIMIT WATCH IS WATER RESISTANT?
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
WHAT DO THE WATER RESISTANT MARKINGS MEAN?
30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
HOW CAN I IDENTIFY MY LIMIT WATCH?
The latest Limit watches have a four or five digit model number on the case back at the bottom. These start with either a '5' or '6'.
I’M NOT SURE WHICH INSTRUCTIONS REFER TO MY LIMIT WATCH?
WHAT SHOULD I DO IF I RECEIVE A FAULTY LIMIT WATCH?
We are very sorry if you receive a watch that is faulty. If this happens, please fill in the table on the delivery note with an explanation of the fault. Place your order back into its original packaging with the delivery note inside.
Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest DPD Dropoff point.
HOW LONG WILL IT TAKE TO REPAIR MY LIMIT WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at customerservice@limitwatches.co.uk. DO YOU CURRENTLY OFFER ENGRAVING ON LIMIT WATCHES?
We currently don't offer personalised engraving for our watches but please explore our range of men's watches & ladies watches for the perfect gift. 