FAQs
Product Info
HOW LONG IS MY LIMIT WATCH GUARANTEED FOR?
All Limit watches are guaranteed against manufacturing defects for a period of two years.
IS THE LIMIT WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
Limit does not guarantee batteries, straps or bracelets.
WHERE DO I SEND MY LIMIT WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
Please return your watch, without presentation box, with a brief note to explain the problem, proof of purchase and your contact details to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
MY LIMIT WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
Please return your watch, without presentation box, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.
If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.
If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.
MY LIMIT WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
Please return your watch to Time Products in the UK, without the presentation box, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
THE BRACELET ON MY LIMIT WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
Download the Limit Watches bracelet gauge guide to establish what type of bracelet your watch has. If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.
Other types of bracelet will require specialist tools to adjust and Limit offer a free of charge service to do this.
To use this service, click to download the Limit Watches bracelet gauge guide PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
Other types of bracelet will require specialist tools to adjust and Limit offer a free of charge service to do this.
To use this service, click to download the Limit Watches bracelet gauge guide PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Limit Watches Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
HOW DO I KNOW IF MY LIMIT WATCH IS WATER RESISTANT?
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
WHAT DO THE WATER RESISTANT MARKINGS MEAN?
30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
HOW CAN I IDENTIFY MY LIMIT WATCH?
The latest Limit watches have a four or five digit model number on the case back at the bottom. These start with either a '5' or '6'.
I’M NOT SURE WHICH INSTRUCTIONS REFER TO MY LIMIT WATCH?
Please e-mail customerservice@limitwatches.co.uk, quoting your model number and we will send you the correct instructions.
WHAT SHOULD I DO IF I RECEIVE A FAULTY LIMIT WATCH?
We are very sorry if you receive a watch that is faulty. If this happens, please fill in the table on the delivery note with an explanation of the fault. Place your order back into its original packaging with the delivery note inside.
Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest DPD Dropoff point.
HOW LONG WILL IT TAKE TO REPAIR MY LIMIT WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at customerservice@limitwatches.co.uk.
Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest DPD Dropoff point.
HOW LONG WILL IT TAKE TO REPAIR MY LIMIT WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at customerservice@limitwatches.co.uk.
DO YOU CURRENTLY OFFER ENGRAVING ON LIMIT WATCHES?
We currently don't offer personalised engraving for our watches but please explore our range of men's watches & ladies watches for the perfect gift.
Smart Watches
EXCLUDE THE LIMIT SMART APP FROM ANDROID BATTERY OPTIMISATION
Android's Battery Optimisation or Power Saving mode may choose to prevent any apps from running in the background. If this function stops this app, your smartwatch may disconnect and lose most of its core functions.
To ensure uninterrupted use of this app, it is highly recommended that you exempt this app from Android's Battery Optimisation or Power Saving mode.
HOW TO CONNECT YOUR SMART WATCH
To connect your smartwatch, you must first open the App and use the Connect Smartwatch function inside the Limit Smart app.
Open the Limit Smart app , go to ‘Setting’ and then ‘Connect Smartwatch’.
You must not use your smartphones system Bluetooth settings to directly connect your smartwatch. The smartwatch should always be connected directly via the Limit Smart app.
If you have made this mistake, please forget the smartwatch from your smartphones system Bluetooth settings. After this, you can use the Limit Smart app to re-connect your smartwatch.
HOW TO SET THE PHONE AND AUDIO FUNCTIONS OF YOUR SMART WATCH?
Turn off call audio
Swipe down on your smartwatch home screen, select the phone symbol and disable the call audio. Incoming calls will now only be accepted via the smartphone.
Turn on call audio
Swipe down on your smartwatch home screen, select the phone symbol and enable the call audio. Incoming calls will now be accepted via the smartphone and smartwatch.
Turn on media audio
In the same menu, the smartwatch will allow you to enable/disable media audio. When media audio is enabled the smartwatch will play the phones audio via the watch.
Turn on ringtone
In the same menu, the smartwatch will allow you to enable/disable the ringtone. When the ringtone is enabled the smartwatch will sound a ringtone when receiving incoming calls.
FIRMWARE UPDATES
Always keep the Limit Smart app and your smartwatch firmware up to date!
Updates will be published with better performance and enhanced functions/features.
Updates are also published when issues are identified and resolved. For the best user experience, please always keep this app and your smartwatch firmware up to date.
NOT A MEDICAL DEVICE
The Limit Smart app is intended to help you monitor and keep track of your information. It is not intended to diagnose or treat any medical conditions.
The accuracy of the data collected and presented via this app is not intended to match that of any medical devices or scientific devices. You should check with a doctor for more guidance before making any medical decisions.
If you think you are having a medical emergency, please call the emergency services.
WEAR AND CARE TIPS
Prolonged contact with your smartwatch may contribute to skin irritation or allergies
in some users.
To reduce irritation, please keep the watch clean by wiping the back of the watch when it is dirty.
If your smart watch is wet, please wipe the back of the watch with a dry cloth, to avoid a build up of moisture.
If you are in extreme heat conditions, please take your smartwatch off to give your wrist a break from the heat of your smartwatch.
Do not wear the smartwatch too tight as this will cause irritation. We advise a small gap between the watch and the wrist should always be maintained.
Do not wear the watch for prolonged hours without a break. Your skin will need a break from your smartwatch and it is also important your wrist has a chance to be cleaned.
HOW DO I SYNC MY CONTACTS WITH MY PHONE?
Open the Limit Smart app and go to settings, Smartwatch settings, sync contacts.
Press the plus icon to select the desired contacts, press save in the top right to save the selected contacts.
WHY IS MY SMART WATCH NOT CONNECTING TO THE LIMIT SMART APP?
Open the Limit Smart app and go to settings and connect Smartwatch.
If your smartwatch does not appear in the suggested pairing list, please click refresh to search again.
Resetting your Smartwatch will also help.
HOW DO I SET UP WORLD CLOCK ON MY SMART WATCH?
Open the Limit Smart app and go to settings, Smartwatch settings, world clock. Select the time zone you wish to display via the world clock list.
HOW DO I SYNC TO APPLE HEALTH?
Open the Limit Smart app and go to settings, connect to Apple Health and authorise the Apple Health sync.
On first use, the app will ask you to select the health data you wish to share with the Apple Health app. Please enable all the data types you want to sync.
Apple Health may combine step data from multiple sources, such as other apps or
devices like iPhone, Apple Watch, and third-party fitness trackers.
When Apple Health receives step data from several sources, add them up and
display the total steps in the Apple Health app. This can lead to a discrepancy between
the step count shown in this app and on your smartwatch, versus the step count
displayed in the Apple Health app.
HOW DO I SYNC TO GOOGLE FIT?
As of February 2024, the Limit Smart app does not connect with Android 14 Health Connect yet.
We are working on an update for Android 14 Health Connect which will be released
soon. Thank you for your patience.
Google has announced that the ability for an Android app to directly sync data to Google Fit will be discontinued soon. Users with smartphones running Android 9 or higher, with Google Play Services are advised to sync data to Health Connect instead.
Once Health Connect is set up, users can enable seamless data synchronisation between Google Fit and Health Connect.
Google Fit can gather step data from various sources, such as other apps, devices, or services. If multiple sources provide step data, Google Fit may combine this information.
If there are conflicting step records for the same period, Google Fit may choose to either replace the old data or merge the data, based on its algorithms. This can lead to a difference between the step count shown in the Limit Smart app and the step count displayed in Google Fit.
WHAT ARE STEP LENGTHS AND STRIDE LENGTHS?
Step length is the distance between the placement of one foot and the next placement of the
opposite foot. An average person’s walking step length is about 75cm (30 inches)
Stride length is the distance covered by the same foot when walking or running.
It's the distance between the initial contact of one foot and the next initial contact of
the same foot.
The average running stride length is about 132cm (52 inches) for women and 158cm
(62 inches) for men.
Cadence refers to the number of steps or strides taken per minute during walking or
running. Cadence is measured in steps per minute (SPM) or strides per minute (SPM).
WHY AM I NOT RECEIVING NOTIFICATIONS?
Make sure notifications are switched on in your smartphone system settings. Go to your phone settings, notifications and switch on the apps that you want to push notifications to your phone. Thes notifications will be mirrored by your Smartwatch.
Note: For Android, please make sure you have enabled notification access of the
App in your smartphones system settings.
If the apps you wish to push notifications are not on the list, please go to settings, notifications, other apps and enable.
Notifications cannot be pushed to your Smartwatch if it has already been opened by your Smartphone. Please also ensure notifications are received to your phone in banner format.
WHY WONT MY SMART WATCH RECONNECT?
Smartphones in standby may cause Bluetooth disconnection. Please wake up the Smartphone and try again.
On iOS Smartphones, Bluetooth may lose connection due to the app exiting run in background and the iOS system may automatically kill the App. Restart the Limit Smart app to synchronise the data accordingly.
If the Limit Smart app shows the Smartwatch as connected but no data is synchronised, this is often due to a broken link.
Please remove the Bluetooth connection between your Smartphone and your Smartwatch:
On the Limit Smart app, go to settings and forget this smartwatch.
Go to your Smartphone settings, Bluetooth, click the ‘I’ next to the name of your Smartwatch and select forget this device.
You can now re-connect the Smartphone and Smartwatch.
HOW DO I SYNCHRONISE DATA?
When the Limit Smart app is connected to the Smartwatch for the first time, it will automatically synchronise all the data from the watch.
Please swipe down on the Limit Smart app home screen to sync data after new Smartwatch data is generated. It may take around 60 seconds to synchronise data between the app and the Smartwatch.
WHY CAN'T I FIND MY SLEEP DATA?
Sleep data is recorded from 21:00pm to 9:00am the next day.
Please ensure that the Smartwatch is worn properly before you start to sleep. Please also ensure your Smartwatch has enough power for an overnight sleep. Sleep data cannot be saved if the Smartwatch is turned off due to low battery.
Sleep data will be saved to the Smartwatch once sleep duration is complete. After that, you can then sync the sleep data to the Limit Smart app by swiping down on the app home screen.
If your Smartwatch still cannot record sleep data, please try resetting your Smartwatch to restore original function.
WHY IS THE WEATHER INCORRECT?
Weather data is automatically obtained from the Internet based on your current location and then synced to your Smartwatch.
If you fail to find the weather on your Smartwatch, you can go to settings, weather and manually input your city.
HOW DO I SET THE TIME/DATE ON MY SMART WATCH?
The time and date will auto sync to your Smartwatch when it is connected to your Smartphone.
HOW CAN I CHANGE THE WATCH FACE?
Press and hold the home screen watch face for 5 seconds. Then slide left or right to go
through the different watch faces and choose the one you like.
HOW DO I RESET MY SMART WATCH?
You can reset your Smartwatch by going to settings and then reset.
If you cannot reset via your Smartwatch, open the Limit Smart app, go to settings, Smartwatch settings and then reset Smartwatch.
WHY DOESN'T MY SMART WATCH RECORD STEPS?
Step counts rely on the swing of your arm.
For example, if you sit inside a vehicle without any movement of your arm, the smartwatch
will not detect any step counts.
However, if you sit still but you swing your arm, then the smartwatch will detect step counts.
HOW DO I SET REMINDERS?
Open the Limit Smart app and go to settings, Smart device settings and add a reminder.
Choose the type of reminder you would like to set and then select the date and time.
You can set up to 5 reminders. When each reminder activates, your Smartwatch will
vibrate and a reminder icon will appear.
NOTE: your smartphone must be connected to your Smartwatch for data to
synchronize to the App.
HOW DO I DELETE MY PROFILE?
Withdrawing consent and deleting your user profile will delete all the previous consent you granted to the app, delete your user profile and data, and reset the app to its default settings.
To delete your profile, open the Limit Smart app, go to settings and withdraw consent/ delete user profile.
Orders
CAN I TRACK MY ORDER?
Yes, you can track your Limit order! When we send you an email confirming that your order has been dispatched, you will also receive an email from your courier to track your order.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, we cannot make changes to your Limit order once it has been placed.
CAN I CANCEL MY ORDER?
Unfortunately, we cannot offer cancellations once your Limit order has been placed.
Returns/exchanges
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ITEM IN THE SPECIFIED TIME?
If you haven't received your Limit order in the specified time then please get in touch. Please email us at customerservice@limitwatches.co.uk.
WHAT SHOULD I DO IF I RECEIVE THE INCORRECT ORDER?
Received the wrong items? We are very sorry if you receive the incorrect Limit order. If this happens, please email us at customerservice@limitwatches.co.uk.
WHAT SHOULD I DO IF I AM MISSING AN ITEM IN MY ORDER?
Are you missing an item with your Limit order? Please email us at customerservice@limitwatches.co.uk.
HOW DO I MAKE A RETURN?
For orders delivered via Royal Mail
For orders delivered through Royal Mail, please visit our returns portal and enter your order number and postcode to locate your order. Select each item you wish to return, select a quantity then choose a reason for return from the drop down menu. Press ‘submit request’ and then your label will be ready to print.
Simply then print your returns label, stick it on your package and then drop your return off at your nearest Post office location. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@limitwatches.co.uk.
For orders delivered via DPD
If you would like to make a return on an order sent via DPD, please fill in the table on the delivery note with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@limitwatches.co.uk.
For orders delivered through Royal Mail, please visit our returns portal and enter your order number and postcode to locate your order. Select each item you wish to return, select a quantity then choose a reason for return from the drop down menu. Press ‘submit request’ and then your label will be ready to print.
Simply then print your returns label, stick it on your package and then drop your return off at your nearest Post office location. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@limitwatches.co.uk.
For orders delivered via DPD
If you would like to make a return on an order sent via DPD, please fill in the table on the delivery note with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@limitwatches.co.uk.
DO YOU OFFER EXCHANGES?
Unfortunately, we do not offer exchanges at Limit.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
DO I HAVE TO PAY TO RETURN MY LIMIT WATCH?
No, all returns are free of charge.
HOW LONG DO I HAVE TO MAKE A RETURN?
All customers will have 28 working days to make their return.
HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I HAVE RETURNED MY ORDER?
From the date we receive your watch, this will take up to 14 working days. We will email you to confirm we have made the refund.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
If you have returned your Limit watch and 14 working days have passed, you should have received your money back. However, if this is not the case then please get in touch. Please email us at customerservice@limitwatches.co.uk.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Please email us at customerservice@limitwatches.co.uk.
Deliveries
HOW LONG DOES DELIVERY TAKE?
Standard delivery will take 3-5 working days to arrive.
WHERE DO YOU DELIVER TO?
We deliver to anywhere in mainland UK.
HOW MUCH DOES DELIVERY COST?
Standard delivery is free on orders over £20.