Delivery and Returns Policy
The following applies to purchases made on www.limitwatches.co.uk and not third party retailers.
Online Purchases
Online purchases are limited to 5 items per order.
Payment
We accept payments from Visa, Mastercard, American Express and PayPal.
Delivery
Standard delivery uses Royal Mail 48 hour tracked, takes 3-5 working days, and is free on orders over £20 to UK postcodes*.
Next day delivery uses Royal Mail 24 hour tracked and is £5.99. Order before 2pm Monday - Thursday to receive your order the next working day to UK postcodes*. This excludes bank holidays.
If you have not received your order by the end of the delivery period stated, please allow up to 7 working days before contacting us as we cannot investigate your order before this timeframe.
*Certain postcodes are ineligible for Royal Mail's tracked 24 & tracked 48 service. Please check the Royal Mail website for all excluded postcodes.
If you have not received your order by the end of the delivery period stated, please contact us at customerservice@limitwatches.co.uk.
Tracking
We offer tracking on all of our orders. When you receive an email from us to confirm your order has been dispatched, you will also receive an email from your courier which will include a link to track your order.
Cancellations & Order Changes
Unfortunately, we cannot offer cancellations or make changes to your order once it has been placed. Please follow the returns process outlined below if you need to send your watch back to us.
Returns
Please note we are unable to offer an exchange for an alternative item - if you wish to have a replacement within the 28 day refund period, please return your order for a full refund and re-order at your convenience.
All orders can be returned within 28 days from delivery. Returns on orders from UK addresses are free, however any delivery costs are non refundable. This excludes Northern Ireland and non UK postcodes. Click here to find out more.
If you wish to return an order within this time period, the product must be unworn and in its supplied condition with all the original packaging provided.
Furthermore, if you have received any additional products with your purchase, i.e a USB magnetic charging cable for one of our smart watches, this too must be returned and in its original condition.
Returns on all orders are free.
For orders delivered via Royal Mail
- Please visit the Royal Mail returns portal, enter your order number, return reason and contact details, then proceed to create your returns label. You can then simply drop it off at your nearest Royal Mail retailer.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@limitwatches.co.uk.
Exchanges
Unfortunately, we do not offer exchanges. In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original. For more information on delivery and returns, please see our FAQ page.